Cancellation Policy

You may cancel at any time. Cancellation stops future automatic renewal charges. It does not delete your account unless you separately request account deletion under our Privacy Policy.

You can cancel using any of the following methods:

If you cancel before the end of a trial period, you will not be charged the renewal price shown at checkout, provided cancellation is processed before the renewal date.

If you cancel during a paid billing period, you will not be charged for subsequent periods. Access typically continues until the end of the current period already paid for.

Cancel at least 24 hours before your next renewal date to allow processing time and avoid the next charge.

Nothing in this policy limits your mandatory rights under EU consumer law or UK consumer protection legislation, including rules on unfair terms and clear subscription information.

If we cannot resolve your complaint, UK consumers may refer eligible disputes to Retail ADR (www.retailadr.org.uk, enquiries@cdrl.org.uk, 020 3540 8063). We are willing to use this UK-approved ADR scheme. EU/EEA consumers should use ADR or consumer bodies in their country of residence; the EU ODR platform is no longer available.

Charges appear on card statements as “sprinthaven.com”. If you see a charge after cancelling, contact us immediately with the charge date and amount.

Cancellation does not automatically refund fees already paid. Refund eligibility is described in our Refund Policy.