Merchant Disclosure
Information about the business and services · Last updated: May 2026
Billing descriptor
sprinthaven.com
support@sprinthaven.com
This Merchant Disclosure provides important information about the business operating this website, the nature of the services offered, payment processing, subscriptions, billing, refunds, and customer support.
This page is intended to help customers clearly understand who they are purchasing from, what they are purchasing, how billing works, and how to contact us.
1. Company Information
Company name: Solvyrion Ltd
Trading name / website name: SprintHaven
Company registration number: 17171207 (England and Wales)
Registered address: Markham House, 20 Broad St, Wokingham, Berkshire RG40 1AH, UK.
Business email: support@sprinthaven.com
Website: https://sprinthaven.com
If a local legal notice, Impressum, or business registration disclosure is required in your country, it should be read together with this Merchant Disclosure.
2. Business Description
This website provides access to digital editorial publications and subscription-based online content.
Our services may include:
- Articles
- Guides
- Newsletters
- Reports
- Weekly coaching emails
- Digital resources
- Subscriber-only content
- Other electronic editorial materials
The service is designed to provide digital content electronically through email, online access, or other digital delivery methods.
3. Product Nature
All products and services offered through this website are digital.
No physical goods are shipped. No printed books, physical magazines, DVDs, USB drives, or physical merchandise are included unless expressly stated otherwise in writing.
Access may be provided by:
- Email delivery
- Online account access
- Subscriber-only pages
- Download links, where applicable
- Other electronic delivery methods
Because the products are digital, email coaching supply begins when we send the first scheduled coaching email (normally within 48 hours of successful payment), not when payment alone is processed.
4. Subscription Model
Some products are offered through subscription plans.
A subscription may include:
- A paid trial period
- Recurring monthly billing
- Automatic renewal
- Access to digital publications during the active subscription period
- Email-based or account-based content delivery
Unless cancelled before the renewal date, subscriptions automatically renew at the price and billing frequency shown at checkout.
You may cancel at any time before the next renewal date. Cancellation stops future renewal charges but does not automatically refund charges already processed, unless required by applicable law or stated in our Refund Policy.
5. Trial Periods
Where a trial is offered, the checkout page will clearly display the relevant trial terms before purchase.
This may include:
- Trial price
- Trial duration
- Renewal price after the trial
- Billing frequency after the trial
- Renewal date or renewal timing
- Cancellation instructions or link
To avoid renewal charges, you must cancel before the trial ends or before the renewal date shown at checkout.
6. Pricing Transparency
Prices are displayed before payment is completed.
Where applicable, prices may include VAT, sales tax, or other indirect taxes based on the customer's country of residence, billing country, or other location information used for tax compliance.
Before completing payment, customers should review:
- Product or subscription selected
- Trial price, if applicable
- Renewal price
- Billing frequency
- Applicable taxes
- Total amount due
- Renewal terms
- Cancellation information
7. Billing Descriptor
The billing descriptor is the name that may appear on your bank statement, card statement, or payment provider statement after a purchase.
Billing descriptor: sprinthaven.com
Support email: support@sprinthaven.com
The billing descriptor may vary depending on your bank, card issuer, payment provider, location, or the merchant account used to process the transaction.
If you do not recognize a charge, you may contact us at support@sprinthaven.com for a prompt review. You may also dispute the charge with your bank or card issuer at any time; nothing here limits chargeback rights or, where applicable, section 75 Consumer Credit Act 1974 rights, and you are not required to contact us first.
8. Payment Processing
Payments are securely processed by third-party payment service providers.
We do not normally store full card numbers on our own servers. Payment providers may process payment card data, billing details, authorization information, fraud prevention signals, and transaction records according to their own terms and privacy notices.
Payment processing may involve:
- Card authorization
- Fraud screening
- Tax calculation
- Subscription billing
- Receipt generation
- Refund processing
- Chargeback handling
By completing a purchase, you authorize the applicable payment provider to process the payment according to the checkout terms.
9. Refund Policy Reference
Refund eligibility and refund conditions are described in our Refund Policy.
Because our products are digital, charges are generally non-refundable once the first coaching email has been sent for a paid period, unless required by applicable law or one of the refund exceptions applies.
Examples of possible refund exceptions may include:
- Duplicate charge
- Billing error
- Unauthorized transaction, subject to verification
- Technical failure preventing access that cannot be resolved
- Refund required by consumer protection law
Read our Refund Policy for full details.
10. Cancellation Policy Reference
Subscription cancellation terms are described in our Cancellation Policy.
Cancelling a subscription stops future renewal charges. It does not automatically refund charges already processed for the current billing period unless required by applicable law or stated in our Refund Policy.
Customers are responsible for cancelling before the renewal date if they do not want the subscription to continue.
See our Cancellation Policy.
11. Customer Support
For merchant, billing, subscription, cancellation, refund, or access questions, contact us at:
Support email: support@sprinthaven.com
When contacting support, please include:
- Your full name
- Your account email address
- The date of the charge
- The amount charged
- A short description of the issue
- Any relevant screenshots or receipt details
We aim to review support requests within a reasonable time.
12. Consumer Rights
Nothing in this Merchant Disclosure limits any mandatory consumer rights that apply in your country of residence.
Where applicable law provides cancellation rights, refund rights, withdrawal rights, dispute rights, or other protections that cannot be excluded, those rights continue to apply.
UK consumers: if we cannot resolve a complaint through our internal process (see Terms of Service section 7), we are willing to use Retail ADR (Consumer Dispute Resolution Limited) — www.retailadr.org.uk, enquiries@cdrl.org.uk, 020 3540 8063 — an ADR provider approved under the UK ADR Regulations 2015. The European Commission’s Online Dispute Resolution (ODR) platform is discontinued; do not use it for new complaints.
EU/EEA consumers: contact us first; if unresolved, use approved ADR or consumer bodies in your country of residence. See Terms section 7.3 and Your Europe guidance (not the obsolete ODR platform).
13. Contact
For merchant and billing inquiries, please contact:
Email: support@sprinthaven.com
Company: Solvyrion Ltd
Address: Markham House, 20 Broad St, Wokingham, Berkshire RG40 1AH, UK.
Website: https://sprinthaven.com
For full details, please also review our Terms of Service, Refund Policy, Cancellation Policy, Privacy Policy, Cookie Policy and Digital Products Policy.