Terms of Service

Our products consist exclusively of digital editorial publications, including newsletters, coaching emails, articles, and guides. These are provided in digital form and are not supplied on a tangible medium (such as a CD or DVD). No physical goods are shipped.

In accordance with the UK Consumer Rights Act 2015, we guarantee that all digital content provided will be:

If the digital content does not meet these standards, you have the right to a repair, replacement, or a price reduction.

Subscriptions may begin with a time-limited trial at a promotional price. The trial duration, trial price, and the monthly renewal price are clearly displayed on our pricing page and at checkout before payment.

Unless you cancel before the end of the trial or before the next renewal date, your subscription will automatically renew on a recurring monthly basis at the then-current renewal price.

Transparency Commitment: In compliance with UK CMA guidance and the Digital Markets, Competition and Consumers Act 2024, we will send you a clear and timely reminder notification (via email) before your subscription automatically renews. This notification will include the renewal date, the amount to be charged, and instructions on how to cancel.

In anticipation of the UK Digital Markets, Competition and Consumers Act 2024 (DMCCA), for subscriptions that auto-renew after a free trial or for contracts of a year or more, consumers will have a 14-day “renewal” cooling-off period once the relevant DMCCA provisions come into force.

If you cancel within this 14-day period, you will be entitled to a proportionate refund for any services not yet received.

This supersedes any conflicting terms regarding non-refundable trial fees once the DMCCA provisions come into force.

VAT on digital publications is applied based on your country of residence in accordance with EU Directive 2017/2455. VAT is collected and reported via the VAT One-Stop Shop (OSS). The total price, including applicable VAT, will be shown at checkout.

VAT or other applicable taxes are determined based on UK rules for digital services and your place of residence. Tax amounts are clearly displayed at checkout.

If you are a consumer in the EU or UK, you generally have a 14-day right to cancel distance contracts for digital content without giving any reason.

By completing the checkout and requesting immediate supply of our digital coaching service, you expressly acknowledge and agree that:

For these Terms, “successful payment” means our payment processor has confirmed your payment was authorized. “Supply begins” (and performance of our digital coaching service) means when we send the first scheduled coaching email to the email address on your order—not when payment alone is processed.

At checkout you must confirm agreement to our Terms and related policies in one separate checkbox, and confirm this express request and acknowledgement of loss of the withdrawal right in a second, standalone checkbox. You may still cancel future subscription renewals at any time.

You may cancel your subscription at any time. To ensure transparency and ease of use (in line with EU "withdrawal button" principles), you can cancel through:

Cancellation stops future renewal charges. Access to the purchased content will generally remain available until the end of your current paid billing period, after which access will be terminated.

If you have any issues or complaints, please contact us first at support@sprinthaven.com or +44 330 190 1245, including your name, account email, and a clear description of the problem.

We will acknowledge receipt of your complaint within 5 working days and will provide a substantive response (our proposed resolution or a reasoned explanation) within 14 calendar days of receiving it, unless we notify you in writing of a justified extension and when you can expect a full response.

If we cannot resolve your complaint within that period, we will explain why and direct you to the ADR or consumer options in sections 7.2 and 7.3 below, where applicable.

If you are a UK consumer and we cannot resolve your complaint through our internal complaints process, you may refer an unresolved consumer contract dispute to an approved ADR provider.

We are willing to use the following ADR scheme for eligible disputes relating to our digital subscription services (we are not obliged to use ADR if the dispute is not covered by that scheme or Retail ADR declines jurisdiction):

Retail ADR is approved under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. Contact us first and allow our internal process in section 7.1 to complete (including the 14-calendar-day response target) before submitting a complaint to Retail ADR. The service is free to consumers for complaints against participating traders. Nothing in these Terms limits your mandatory rights under the Consumer Rights Act 2015 or other UK consumer protection law.

The European Commission’s Online Dispute Resolution (ODR) platform has been discontinued and is no longer available for new complaints.

If you are a consumer in the EU or EEA, contact us first using section 7.1. If we cannot resolve your complaint, you may use approved ADR bodies or consumer assistance organisations in your country of residence.