Refund Policy

Our products and services consist of digital content and digital editorial publications delivered online, by email, through a member area, or by other electronic means.

No physical goods are shipped. For email coaching, supply begins when we send the first coaching email (normally within 48 hours of successful payment), not when payment alone is processed; refund rights may differ from those that apply to physical products.

Examples of digital products may include:

Where a trial is offered, the trial fee displayed at checkout is charged once at the beginning of the trial period.

Before you complete payment, the checkout page will display important billing information, including, where applicable:

After the trial period ends, your subscription will automatically renew at the price and billing frequency shown at checkout, unless you cancel before the renewal date.

Renewal charges are generally non-refundable once the relevant billing period has started and digital access has been provided.

Cancelling a subscription stops future renewals. It does not automatically refund charges already made for the current billing period, unless a refund is required under applicable law or one of the refund exceptions in this Policy applies.

DMCCA 2024 renewal cooling-off (anticipated Spring 2027): In anticipation of the UK Digital Markets, Competition and Consumers Act 2024 (DMCCA), for subscriptions that auto-renew after a free trial or for contracts of a year or more, consumers will have a 14-day “renewal” cooling-off period once the relevant DMCCA provisions come into force. If you cancel within this 14-day period, you will be entitled to a proportionate refund for any services not yet received. This supersedes any conflicting terms regarding non-refundable trial fees once the DMCCA provisions come into force.

If you are a consumer located in the European Union or the United Kingdom, you may normally have a legal right to withdraw from a distance contract within 14 days without giving a reason.

However, this right may be affected where the purchase relates to digital content or digital services.

Where you purchase digital content or a digital subscription and request immediate access, you may be asked at checkout to:

Because our products are digital, supply of email coaching begins when we send the first coaching email (normally within 48 hours of successful payment), not when payment alone is processed.

Access may include, but is not limited to:

For standard renewal payments, once the billing period has started and access to digital content has been made available, the renewal fee is generally not refundable.

This applies even if you do not actively use, read, or download the digital content during that billing period.

You are responsible for cancelling your subscription before the next renewal date if you do not wish to continue.

We may issue a refund, partial refund, or account credit at our discretion, or where required by law, in the following situations:

In some cases, we may offer a partial refund or account credit instead of a full refund. This may apply where:

You may cancel your subscription in accordance with our Cancellation Policy.

Cancellation stops future renewal charges. It does not automatically create a refund for charges already paid.

To avoid renewal charges, you must cancel before the renewal date or before the end of any trial period.

If you cancel after a renewal charge has already been processed, your cancellation will normally apply to the next billing cycle, unless otherwise required by law.

To request a refund, please contact us by email at:

Refund enquiries: support@sprinthaven.com

Please include the following information:

• Your full name
• Your account email address
• The date of the charge
• The amount charged
• The last four digits of the payment card, if applicable
• The reason for the refund request
• Any relevant screenshots or supporting information

We aim to review refund requests within a few business days. More complex cases, including fraud, unauthorized payments, or payment provider investigations, may take longer.

If a refund is approved, it will usually be returned to the original payment method where possible.

Approved refunds are usually processed to the original payment method.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, payment provider, or location.

We are not responsible for delays caused by banks, card networks, or payment processors after we have submitted the refund.

If you believe a charge was unauthorized or fraudulent, please contact us as soon as possible at support@sprinthaven.com.

We may investigate the transaction and may ask for information to verify your identity and the nature of the claim.

Where required, we may also work with our payment processor, bank, or fraud prevention providers to assess the issue.

You may contact us at support@sprinthaven.com before or after initiating a chargeback if you wish, so we can investigate and try to resolve billing issues directly. You are not required to contact us first.

If you initiate a chargeback, your access to the relevant account or subscription may be paused while the dispute is reviewed.

Unwarranted or false chargebacks may result in suspension or termination of access, subject to applicable law.

Nothing in this policy limits your rights to raise a dispute with your bank or card issuer, including chargeback rights or, where applicable, your rights under section 75 of the UK Consumer Credit Act 1974.

We may update this Refund Policy from time to time. The updated version will be posted on this website with a revised "Last updated" date.

The version that applies to your purchase is generally the version available at the time of your transaction, unless applicable law requires otherwise.